1.3. (20 x 2 points) supply the correct tense-forms. write your answers in the boxes. a) you (to discuss) the terms of delivery yet? – not yet. we (to discuss) them since 10 o’clock and i (to think) we (to finish) only in an hour. b) last month we (to place) a trial order with brown and co with whom we (not to do) business before. c) the director (to write) an answer to the letter from gml for half an hour. d) i think, paul (to finish) his work by 5 yesterday.– yes, he (… i (to phone) him at 4.50. he already (to leave) the office. e) the manager (to be) in the office when you phoned him? – no, he (…). when i (to phone) him he (not to come) to the office yet. f) the contract (to sign) next week. g) many contracts (to make) by our company every year. h) tv equipment (to export) to many countries? i) the building is very impressive. what it (to use) for? j) the contact form (to study) yet?

1) have you discussed 2) have been discussing 3) think 4) shall be finished 5) placed 6) had not done 7) was writing 8) would have finished 9) ? 10) phoned 11) had already left 12) was the manager in 13) wasn't 14) phoned 15 had not come 16) will be signed 17) are made 18) is tv equipment exported 19) is it used 20) has the contract form been studied

1. anna and kate to the cinema last sunday   c) didn’t go  2. i had breakfast ago.    b) three hours  3. when you last tennis?   a) did/play  4. you like coffee?   c) would/some  5. there isn’t in the fridge.   b) much 6. have you got brothers?   b) any 7. the buildings in venice are the buildings in new york.  a) older than  8. vienna is city in austria.  a) the most beautiful  9. this restaurant is very, very good. it's restaurant in london.  c) the best  10. i a jumper and a jacket because it's cold today.  c) 'm wearing  11. jim today?   b) is / working  12. look, it's very cloudy. it .  a) 's going to rain  13.when polly with her friend in madrid?   c) is / going to stay  14. i'm going to egypt the pyramids.    b) to see  15. did you buy your jacket? ' 'at a shop in town.'c) where 16. 'how much did you pay for your book? '   a) £8.50 17. you ever mexican food?   c) have / eaten  18. olivia to rome.  a) has never been  19. 'i've met robbie williams.' 'when ? '    b) did you met him  20. raquel and james have had a bab  b) just  21. has nigel cooked dinner ?   a) yet  22. 's the weather like in mexico city?   b) what 23. my grandmother started work .  a) in  24. it's snowy — please drive .  a) carefully  25. let's go for a swim.  a) quick 

the book describes a tourism industry in crisis, a crisis of change and uncertainty, brought on by the rapidly changing nature of the tourism industry itself. new technology, more experienced consumers, global economic restructuring and environmental limits to growth are only some of the challenges facing the industry. mass tourism, it is argued, is responsible for bringing social, cultural, economic and environmental havoc in its wake, and mass tourism practices must be radically changed to bring in the new. the book outlines the evolution of mass tourism and the transformation toward a new tourism. today's industry is being shaped by new global imperatives and is adopting new organizational and managerial principles including quality, flexibility, customization, innovation, diagonal integration and environmental soundness. a new tourism is emerging, driven by new consumers, new technologies, new production practices, new management techniques, and changes in the industry's frame conditions. these influencing factors are discussed in detail, illustrated by references to industry practices throughout the world. the important role of diagonal integration, a process where firms use information technologies to logically combine services for best productivity and most profitability, is discussed. it will become a key tool for controlling the process of value creation in the tourism industry and the implications of the resultant new tourism for tour operators, travel agents and hotels are explored.