На : write a short email telling a customer about a production delay. apologise for the problem but assure him/her that you can supply the goods next week. use phrases: i would like to i can promise you you will be glad to or similar phrases of your own.

Dear Sirs,
We regret to inform you that there will be a holdup in getting your consignment to you. We apologize for the dalay which is due to circumstances beyond our control. We can promise yoy that the goods will be delivered to you as soon as we find the decision of the problem encountered. We tust that the delayed consignment will not interrupt the harmonious business relationship which we have built up between our companies.
Yours faithfully,

Уважаемые господа,
К сожалению, мы сообщаем вам, что доставка вашей партии товара задерживается. Мы извиняемся за задержку, которая произошла по независящим от нас обстоятельствам. Можем пообещать вам, что товар будет доставлен как только мы найдем решение возникшей проблемы. Надеемся, что просроченная поставка не прервет гармоничного сотрудничества, которое сложилось между нашими компаниями.
С уважением,
 

In 1718 Defoe was 1___ (NEARly) sixty years old. He had a full and 2___ (INTERESTing) life. He 3___ (TRAVELled), tried many professions and wrote many books and pamphlets. In 1712 Defoe met a 4___ (SAILor) who had been on a desert island. Alexander Selkirk was his name. for more than four years he had lived alone on that island, managing not only to stay alive, but also to make himself fairly 5___ (COMFORTable). At last he was rescued through the happy chance of a ship putting in at this island for water. When he ___ (FINALly) returned to London, his adventures became the talk of the town. Several accounts of his experiences were printed, read and soon 7___ (FORGoTten).But Defoe didn’t forget. Selkirk’s unique experience captured his 8___ (IMAGINation). What would a man do, all alone? How would he live? Thus Defoe turned to writing the story of a shipwrecked man. He chose an island in a 9___ (DIFFERent) part of the world for his story and created an imaginary character for his hero, Robinson Crusoe. With his skill as a 10___ (JOURNAList) he was able to make his story seem absolutely true. The book was a great success 

1.  "You're just in time for tea," said Fanny's uncle as she entered _ the room. Her aunt was just then pouring _ the tea; she took a clean cup and saucer from the cupboard and poured some tea into the cup for Fanny. 2. "What's the good of calling a doctor if you refuse to take the medicine he gives you", said Ann to her friend. 3. The secretary took a clean sheet of paper from a drawer of the table and began writing a letter. 4. She took her hands out of her long gloves. 5. She heard herself saying afterwards to the amazement of her friends: "I simply took her _ home with me." 6. But happily at that moment the car stopped. 7. She was going to take a cigarette off the mantelpiece. 8. She had the table placed between them. 9. She plied the poor girl with everything and every time her cup was empty she filled it with tea.