These are the seven golden rules for an excellent customer service. match the expressions to the definitions: 1. get repeat business a. get to know your customers' opinions 2. keep to your delivery dates b. solve customers' problems 3. conduct surveys c. make sure that your goods arrive on time 4. encourage customer loyalty d. provide the service your customers want 5. deal with complaints e. make sure that a customer uses your service again 6. meet the needs of customers f. design a service suitable for each client 7. offer a personalized service g. make sure that your customers stay with you

1- E. 2- C. 3- A. 4- G. 5- B. 6- D. 7- F.

Объяснение:

I got interested in the man who was responsible for ARRANGING ( Indefinite, active voice, определение) English parties.

Я был заинтересован в надежном человеке организовать английские вечеринки .

2. I am looking forward to SEEING (Indefinite, active, предложное дополнение) you again.

Я жду с нетерпение что бы снова увидеться с тобой.

3. I don’t feel like GOING ( Indefinite, active voice, предложное дополнение) for a walk.

У меня нет настроения идти на прогулку.

4. He was fond of READING (Indefinite, active voice, прямое дополнение ) adventure books.

О был увлечен чтением приключений.

FACT FILE

Wales, UK

Capital: Cardiff

National Day: St David’s Day

Date: March 1

Symbol: daffodil

Tourist attraction: Cardiff Castle, Singer of the World competition, Millennium stadium

FACT FILE

Ireland

Capital: Dublin

National Day: St Patrick’s Day

Date: March 17

Symbol: shamrock

Tourist attraction: Dublin Writers Museum

FACT FILE

Scotland, UK

Capital: Edinburgh

National Day: St Andrew’s Day

Date: November 30

Symbol: thistle

Tourist attraction: Edinburgh Castle

FACT FILE England, UK

Capital: London

National Day: St George’s Day

Date: April 23

Symbol: rose

Tourist attraction: the Tower, Buckingham Palace

Объяснение: