Svetlana191
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Переведите на . 1. она поступила в университет летом и закончит его только через четыре года. 2. лучше не пропускать занятия, а то можно быстро отстать от группы. хорошо известно, что нагонять всегда сложнее. 3. все студенты в группе получили зачёт по языкознанию. это было серьёзное испытание. 4. мой любимый предмет, конечно же, . а ещё мне нравятся страноведение великобритании и сша. 5. я не люблю писать диктанты и изложения, но понимаю, что это необходимо для приобретения навыков письменной речи. 6. расписание составляется таким образом, чтобы лекции чередовались с практическими занятиями. 7. староста нашей группы получила стипендию от британского совета. она будет учиться в лондонском университете и одновременно писать дипломную работу. 8. не думаю, что, готовясь к экзаменам, имеет смысл всю ночь не ложиться спать. эффект от такой подготовки может быть обратный. 9. больше всего я боюсь провалить экзамен по психологии, поэтому стараюсь всё выучить почти наизусть. 10. в штате преподавателей у нас три профессора, четыре доцента, пять старших преподавателей и семь ассистентов. 11. проверяя контрольные работы, преподаватель отмечает ошибки на полях. 12. в эту сессию будет один письменный и два устных зачёта, а также четыре экзамена. 13. в начале года в деканате всем первокурсникам выдали студенческие билеты и зачётные книжки. 14. когда я начинаю делать , то долго не могу сконцентрироваться на работе — меня постоянно что-то отвлекает. 15. в обучении ему не нужно прикладывать никаких усилий — он всё хватает на лету.

Английский язык

Ответы

Kuzina Sergeevna
1. She entered the University last summer and will finish it in four years.
2. Better not to miss classes, and you can quickly fall behind the group. It is well known that to catch up is always difficult.
3. All students in the group got credit for linguistics. This was a major challenge.
4. My favorite subject, of course, English. I also enjoy the geography of the UK and the USA.
5. I don't like to write dictations and exposition, but I understand that it is necessary for the acquisition of writing skills.
6. Timetables so that lectures alternated with practical exercises.
7. The elder of our group received a scholarship from the British Council. She will study at the University of London and simultaneously write a thesis.
8. I don't think, preparing for exams, makes sense all night to go to sleep. The effect of this training can be reversed.
9. My greatest fear is to fail the exam in psychology, so I try to learn everything almost by heart.
10. In the teaching staff we have three professors, four associate professors, five senior lecturers and seven assistants.
11. Checking test papers, the teacher notes errors on fields.
12. In this session there will be one written and two oral tests, and four exams.
13. In the beginning of the year in the Dean's office to all freshmen were given student cards and test books.
14. When I start to do homework, can't concentrate on work — I keep getting distracted.
15. In training he does not need to make any effort — he is quick to grasp.
Yevsyukov1697

My favourite video film is “Titanic”. It tells the story of a famous ship, the “Titanic”, which sank in 1912. The “Titanic” was a colossal ship even by modern standards. Its tragic sinking will always be remembered, for the ship went down on the first voyage with heavy losses.

The director of the film is James Cameron. The main parts in the film are played by young actors Leonardo Di Caprio and Kate Winslet. To my mind their acting is superb. The camerawork is fantastic, too. I’ve heard that they made a full-size model of the “Titanic” for this film.

It’s a very spectacular film. It is also a moving love-story. I advise all my friends to see “Titanic”. The film was awarded 11 Oscars and I’m sure it deserves every one of them.

stolle16

ответ: Написал

Объяснение:

Excellence in customer service is the objective of all organisations wishing to be successful. However, there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations. Customers expect certain things when they walk into a business, and those with the highest level of service will know how to identify those expectations and meet them to the customer’s satisfaction.

However, this process is not as easy as it sounds – customer expectations are a dynamic feature that ebbs and flows regularly in accordance with a wide range of factors. However, when expectations are not met by the performance of your customer service representatives, customer dissatisfaction is the result. Customer Expectations + Service Performance = Customer Satisfaction The quality of your customer service is almost wholly determined by your ability to meet your customer expectations. You can have the greatest service team, but if your customers perceive their needs are not being met, your service reputation suffers.

By the same token, companies that don’t spend much time worrying about customer service – but manage to meet customer expectations consistently – are perceived as offering good customer service. Service quality is largely determined by customer’s perception, which is why meeting customer expectations is an essential part of the process. Identifying Customer Expectations Because customer expectations are an ever-evolving process, it can be very challenging to know precisely what those expectations might be.

The best course of action is to take the question directly to your customer base through a variety of customer service research techniques. Have customer’s complete surveys about your products and service. Provide incentive for them to complete that survey, such as entry into a drawing for an enticing prize. Next time you see a customer, ask if his expectations of your business are being met. If not, find out why and what you can do to make your service better. Common Expectations to Consider Some of the most common and basic expectations customers have for most businesses included: • Fast, efficient and accurate service

High quality products at a competitive price • Friendly, helpful service staff to provide information and answer questions • Prompt responses to their inquiries, whether online, by phone or in person • Sufficient stock to meet their needs without long waits • A trained staff that can handle their questions without referring them on • A clean facility or easy to navigate website All of these expectations comprise the minimum of what your top-notch service should look like. Additional expectations may arise from your customer research, which you can address on an individual basis. Benefits of Meeting Expectations

 

When you are able to accurately identify and adequately meet your customers’ expectations, your customer service reputation will automatically be enhanced. Some of the benefits of meeting your customers’ expectations include: • Customers that transform from first-time visitors to loyal clients • Increased sales as customers feel more comfortable doing business with you • More referrals from satisfied customers who bring in additional business by word of mouth There is no doubt that adequately meeting customer expectations is an essential part of a robust customer service department.

By accurately identifying those expectations, and meeting or exceeding them consistently, your company is likely to enjoy happier customers and a healthier bottom line. Other reasons for customer service problems include:not listening to or collecting information from customers * poor, or no, focus on the actual design of processes to turn identified customer needs into products and services * gaps between what the organisation intends to produce for its customers and what its systems do actually produce * gaps between what the system is intended to deliver for customers and what it actually does deliver * cost constraints, or failure to set and meet realistic performance standards, which affect what the organisation can actually deliver * poor staff attitudes, training levels and working materials * gaps between what salespeople promise and the actual service or product quality The Voice of the Customer (VOC) is a process that ensures the customer’s voice is deployed throughout a product’s or service’s design, production, marketing, delivery, and after-sales service.

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Переведите на . 1. она поступила в университет летом и закончит его только через четыре года. 2. лучше не пропускать занятия, а то можно быстро отстать от группы. хорошо известно, что нагонять всегда сложнее. 3. все студенты в группе получили зачёт по языкознанию. это было серьёзное испытание. 4. мой любимый предмет, конечно же, . а ещё мне нравятся страноведение великобритании и сша. 5. я не люблю писать диктанты и изложения, но понимаю, что это необходимо для приобретения навыков письменной речи. 6. расписание составляется таким образом, чтобы лекции чередовались с практическими занятиями. 7. староста нашей группы получила стипендию от британского совета. она будет учиться в лондонском университете и одновременно писать дипломную работу. 8. не думаю, что, готовясь к экзаменам, имеет смысл всю ночь не ложиться спать. эффект от такой подготовки может быть обратный. 9. больше всего я боюсь провалить экзамен по психологии, поэтому стараюсь всё выучить почти наизусть. 10. в штате преподавателей у нас три профессора, четыре доцента, пять старших преподавателей и семь ассистентов. 11. проверяя контрольные работы, преподаватель отмечает ошибки на полях. 12. в эту сессию будет один письменный и два устных зачёта, а также четыре экзамена. 13. в начале года в деканате всем первокурсникам выдали студенческие билеты и зачётные книжки. 14. когда я начинаю делать , то долго не могу сконцентрироваться на работе — меня постоянно что-то отвлекает. 15. в обучении ему не нужно прикладывать никаких усилий — он всё хватает на лету.
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