6 Complete the letter by writing one word in each gap. The Manager, Stein’s Camping AccessoriesDear Sir/Madam, I am writing to express my dissatisfaction (0) with the service I received at your shop on Saturday 24 November when I came in with a rucksack which I had purchased (1) you in March. I have had (2) many bad experiences with cheap rucksacks, that I decided to buy an expensive one with a guarantee. So in March, I spent £25 (3) a rucksack, which (4) with a three-year guarantee. However, the zip of the rucksack has regularly jammed; in fact, (5) time you do it up you have to take great (6) not to get the surrounding material stuck in the zip. Recently it became so completely stuck that I (7) patience with it and tore the zip open. The rucksack is now unuseable, but my point is that there is a basic design fault to it. I pointed all (8) out to the sales assistant, and produced the receipt and guarantee. The assistant said that it was dirty, and that a replacement (9) not be issued. I explained that it was dirty because I use it every day to cycle in to work, and that on rainy days it gets splashed. But (10) it is dirty or not has nothing to (11) with my complaint, which was about the defective zip. Finally, the assistant said I should contact the manufacturers, and gave me their name and address. However, (12) consulted my local Citizens Advice Bureau, I find this (13) be wrong. It is the responsibility of the shop (14) the purchase was made to refund money (15) supply a replacement for faulty goods. Yours faithfullyBrian Laws ​

The United Kingdom or The United Kingdom of Great Britain and Northern Ireland is the island state in the Western Europe. The capital of Great Britain is London. It`s the cultural center of the country. There is an International London Heathrow Airport, a famous Tower Bridge over the river Thames, a Westminster Abbey, the National Gallery of Art and many other beautiful places to visit. London is situated on the British islands and it is settled down on a zero meridian which is also called Greenwich. The English sometimes callLondon The Big Smoke or The Great Smoke. The are about 60 million people living in Great Britain. Most of them are English, Scottish and Irish. They also have many traditions,like wearing kilts in Scotland and cooking special food for festivals. They celebrate many events in different ways. But all the members of the family take part in it. People in Great Britain are kind and polite. Many famous people was born and lived in Great Britain. William Shakespeare is one of them. He wrote many plays like "Romeo and Juliet", "Hamlet", "Macbeth" and others. Most of them are tragedies. Shakespeare was born in 1564 and died in 1616. He lived in Stratford - on - Avon with his wife Anne Hathaway and his children. The best writer of his time was as good actor as a writer. He appeared in his own plays at the Globe Theatre and other London theatres. The red rose was the emblem of Lancastrians, the white rose that of the Yorkists, the two Houses fighting for the English throne in the War of Roses. But their struggle ended by marriage of Henry VII, the Lancastrian with Princess Elizabeth, the Yorkist. The red rose has since become the emblem of England. The thistle is the national emblem of Scotland. It happened in very old times when Norsemen wanted to settle in this country. They came close to the Scots’ camps in the night and wanted to kill them in their sleep. That’s why they took off their shoes so as to make no noise. But one of the Norsemen stepped on a thistle and screamed. The Scots woke up and put the enemy to flight. The leek is the emblem of Wales. Welshmen all over the world celebrate their national holiday St David’s Day by wearing leeks. They do it because they believe St David have lived for several years on bread and wild leeks. Irishmen wear their national emblem on St Patrick’s Day. It’s a small white clover with three leaves on the stem. It is called a shamrock. I know Great Britain is by the right considered The state of the future and I would like to go to London and see the most beautiful sights in the capital of this country. I hope my wish will come true.

Vitus Jonassen Bering, also known as Ivan Ivanovich Bering, was born in August 1681, in Horsens, Denmark. He was a Danish map-maker and explorer in Russian service, and an officer in the Russian Navy. Bering is known for exploration of the Bering Strait and Alaska.  

Vitus Bering was the captain of the First Kamchatka Expedition and the Great Northern Expedition. In July 1728 Bering set sail from the Siberian peninsula of Kamchatka and in August passed through the Bering Strait into the Arctic Ocean. In spite of the bad weather he concluded that Siberia and America were not joined.  

During the reign of Empress Anna, in 1741, Bering's expidition mapped much of the Arctic coast of Siberia. Bering sailed into the Gulf of Alaska and explored the southwestern coast, the Alaska Peninsula, and the Aleutian Islands. He died in December, 1741, on Bering Island, near the Kamchatka Peninsula.

The Bering Strait, the Bering Sea, Bering Island, the Bering Glacier and the Bering Land Bridge were all named in his honor.

Витус Йонассен Беринг, также известный как Иван Иванович Беринг, родился в августе 1681 года в городе Хорсенс, в Дании. Он был датским картографом и исследователем на службе в России и офицером военно-морского флота России. Беринг известен как исследователь Берингова пролива и Аляски.

Витус Беринг был капитаном Первой Камчатской Экспедиции и Великой Северной Экспедиции. В июле 1728 года Беринг отплыл от Сибирского полуострова на Камчатку и в августе через Берингов пролив в Северный Ледовитый океан. Несмотря на плохую погоду, он пришел к выводу, что Сибирь и Америка не соединяются.

Во время правления императрицы Анны, в 1741 году, экспедиция Беринга нанесла на карту большую часть арктического побережья Сибири. Беринг отправился в залив Аляска и разведал юго-западное побережье, полуостров Аляска и Алеутские острова. Он умер в декабре 1741 года на острове Беринга, недалеко от Камчатского полуострова.

В его честь были названы Берингов пролив, Берингово море, остров Беринга, ледник Беринга и заповедник Беринг-Лэнд-Бридж.