LISTENING SPEAKING T22 Listen and match the conversations with the 1 pictures. o sebe 000 D000 Dix30 PRICE LIST ONE PIZZA MANY TOPPING £ 5 AT TOPPINGS TW.PIZZAS 123 Match the complaints (1-8) with the apologies (a-h Then listen to check. Complaint 1 Excuse me, there's a mistake in this bill. 2 My parcel still hasn't arrived. 3 Excuse me, but why is this book wet? 4 I'm sorry but I can't eat this - I'm a vegetarian 5 This table is too small for eight people. 6 You forgot to text me about the party. 7 This spaghetti Bolognese isn't hot enough. D 8 You're very late! Apology a I'm sorry. I dropped it in the bath. It was rather stupid of me. b I'm very sorry. Let me take it back to the kitchen. CI'm very sorry but there isn't a bigger table free. d I'm really sorry. I sent it to the wrong address, e I'm sorry - it wasn't my fault. The train was delayed. f I'm sorry. I didn't realise. Have some vegetable curry instead. g I'm sorry, I completely forgot. h I'm really sorry, madam. I added €10 by mistake. 12 ZA £85 2 124 Use the complaints and apologies in the box to complete the short conversations. Then listen to check. • Excuse me, there's a mistake in my change. • I'm really sorry about that. It was an accident. My dog ate it. • I'm sorry but I completely forgot. • I'm sorry but my coffee is cold. • That's OK, don't worry about it. 2 T22 Listen again and answer the questions. 1 Is a Neapolitan a salad or a pizza? 2 Why didn't the waiter bring the Neapolitan? 3 Who made the mistake? 4 Can the customer wait for the correct order? 1 Teacher Your homework looks terrible - it's wet and it's got teeth marks. You 2 You Waiter I'm very sorry. Here's the five euros. 3 You Waitress I'm sorry, I forgot to bring it to the table. Here's a fresh one. 4 Your friend Where were you last night? I waited at the cinema for half an hour! You 5 Your friend I'm really sorry I didn't send you a birthday card. I was really busy and I forgot to post it. 5 How many pizzas are on the bill? 6 How many pizzas did they have? 7 How many pizzas did he buy? 8 At first, how much money did the assistant ask for? You 47