Look again at the key phrases and complete the mini-dialogues. Thenlisten and check. Practise the mini-dialogues for situations 1-4 with a partner.1 Customer This book was a birthday present. Isit OK if I'_ it for something else?Assistant That should be OK. Have you gotthe 2__?Customer Yes, here you are.2 Customer This DVD is 3Assistant I'm sorry about that. What's 4with it?Customer The disc has a scratch.Assistant I see.Customer Can I get a 5Assistant I'm afraid we can't 6 refunds onDVDs.​

1. This dinner looks . 3. good
2. If he worked harder, he would have passed the exams. 1. had
3. I couldn't come to the party because I go to work. 2. had to
4. He doesn't speak languages very __ . 4. well.
5. "Harry is on the phone." "Who to?" 3. is he talking
6. Which country from? 2. does Tom come
7. "Excuse me." " "; 3. Yes?
8. " I put it in a bag?" "Yes, please." 3. Shall.
9. "What is he doing?" " ." 2. He's having lunch
10. Would you mind the window, please? 3. opening
11 . "Would you like a coke?" " ." 4. Yes, please.
12. We arrived the airport in time. 2. at
13. 3. I like reading very much;
14 . It rained all day yesterday, ? 4. didn't it.
15. Father leaves home at 7 o'clock so that he can be in his office at 8. 2. -
16. I don't know where he is, he hasn't arrived . 3. yet
17. This car is . 1. mine
18. I you are wrong. 1. know
19. My teacher lives 45 Elm Street . 4. at.
20. "Did you enjoy ?" "Yes, I did."4. yourself.