Dear Sir/Madam, A | am writing 1) say how disappointed we were 2) the quality of the performance we attended last night. The event was very poorly organised. B 3) , the concert did not start 4) time. It was advertised to commence 5) 9:00 pm. However, it started 10:00 pm. 6) a result, we missed the last train home 7) had to take a taxi. Secondly, there was no ventilation 8) the venue. Although 9) was very hot inside, there was not 10) air conditioning system. D For all these reasons, I insist 11) a full refund of the price of our tickets, I look forward 12) your response. Yours faithfully, Adam Hartnell

1. I think the heavy traffic in the city centre is a problem because the city centre area becomes congested with cars that pump harmful toxins into the air causing serious health problems for people living in the area.

2. To encourage people to leave their cars at home, the government should make public transport free of charge for all people or at the very least reduce transportation fees as much as possible.

3. If I can afford it, I would buy a car because having a car is the fastest and the most comfortable way to get to work and also it would make it much easier for me to move things from one place to another without having to call a taxi.

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