Лист скарга даю. You are going to write an email of complaint to a manager. Imagine you experiencod one of the situations below. In pairs, make notes about: • the details of the incident (what happened and how you felt/reacted)i • what you want the manager to do.You were leaving a supermarket when the security alarm went off The security guards were very aggressıve and searched all your bags and pockets. After keeping you there for half an hour, they found there was a fault with the alarm

New Year’s is a holiday that we are always looking forward to. It is a time that we spend with our families and friends, relaxing and exchanging presents. Each family has its own traditions and customs and the way they spend this day.

As for me and my family, we consider New Year’s a family holiday and always spend it together. We start preparing for this very carefully, usually several days before the celebration. It’s always very important to choose the right presents for the whole family and friends. Generally, we tell each other what we want for a gift, but sometimes we give each other surprise presents. It is my favorite part of the New Year’s preparations because I like to look out for perfect gifts for my family.