Перевод. the importance of customer contact the american computer manufacturer hewlett-packard ran a very successful customer visit programme. the idea of the visits to hp customers wasnot to sell the company's products, bus simply to listen and learn. the visits were conducted by mixed teams who visited between ten and forty customers. these teams included a project engineer from the research and development department, and a person from marketing who played a part in putting the product on the market. in most cases, a sales rep who was responsible for each customer was also present. in a questionnaire, 88% of staff involved in the programme said that customer satisfaction was better as a result of the visits. about 90% indicated that the visits gave them ideas for changing the products or services offered to customers. this programme showed the value of customer contact for all employees in an organization. in so many companies, it is only those who work in sales, marketing, customer service, or technical support who have direct contact with customers

Важность контакта с клиентом американский производитель компьютеров Hewlett-Packard провела очень успешную программу визита клиента. Идея визитов к клиентам HP не продавать продукцию компании, автобус просто слушать и учиться. Визиты проводились смешанных команд, которые посетили между десятью и сорока клиентов. Эти команды включены инженер проекта от Департамента исследований и развития, и человек из маркетинга, которые сыграли свою роль в положив продукт на рынке. В большинстве случаев, отдела продаж, который был ответственен за каждого клиента также присутствовал. В анкете, 88% сотрудников, участвующих в программе, сказал, что удовлетворенность клиентов лучше в результате визитов. Около 90% указали, что визиты дали им идеи для изменения продуктов или услуг, предлагаемых клиентам. Эта программа показала значение контакта с клиентом для всех сотрудников в организации. В так много компаний, это только те, кто работает в области продаж, маркетинга, обслуживания клиентов, или технической поддержки, которые имеют прямой контакт с клиентами

Объяснение:

1.The kids are yours and mine.

2.The house is theirs and its paint is flaking.

3.The money was really theirs for the taking.

4.We shall finally have what is rightfully ours.

5.Their mother gets along well with yours.

6.What's mine is yours, my friend.

7.The dog is mine.

8.The cat is yours.

9.The ring is hers.

10.The bag is theirs.

• ADJECTIVES •

1.They live in a beautiful house.

2.Lisa is wearing a sleeveless shirt today. This soup is not edible.

3.She wore a beautiful dress.

4.He writes meaningless letters.

5.This shop is much nicer.

6.She wore a beautiful dress.

7.Ben is an adorable baby.

8.Linda's hair is gorgeous

9. Mary has a black hair

10.The plants are so short

Anna: Hi! My name is Anna. What is  your name?

Thomas: Hello, Anna. I'm Thomas.

Anna: Where are  you from?

Thomas: I'm from England - from the town Cambridge.

Anna: Is it a big place?

Thomas: No, it's not. It's a small town not far from London.

Anna: What is the population?

Thomas: I don't know, but not many people live there.

Anna: Is it a nice place to live?

Thomas: Yes, it is. There’s a lot to do there - museums, shops, restaurants. I love it there.

Anna: Great! Nice to meet you, Thomas!

Thomas: Nice to meet you, Anna. See you!