1. choose the best word to fit the gap. 1 it’s important to understand how other cultures behave so you don’t cause . a offence b problem c disaster d behaviour 2 in some countries it is quite to use the correct title when talking to business colleagues. a offensive b likely c formal d tricky 3 having good may help you to make deals more easily. a entertaining b manners c demonstrations d handshaking 4 ian has to be very organised as his work involves meeting tight . a problems b responsibilities c challenges d deadlines 5 lesley doesn’t like having to wait for other people to work for her. a generate b solve c resolve d tackle 6 paul enjoys working at small world because he finds the stimulating. a installation b environment c application d opportunity 7 if someone looks me straight in the eye without i tend to think they are honest. a yawning b sighing c blinking d sniffing 8 your body usually gives other people information about how you really feel. a appearance b impression c language d relationship 9 bob and tony are business and have arranged to meet at the sales conference. a delegates b customers c associates d officers 10 i’ve given the latest sales to mr allen but he hasn’t had a chance to look at them yet. a systems b figures c worksheets d facts