Thank you for reading this letter and i look forward to your reply about the course of action you are planning to take, to solve this matter. i will wait for two weeks before informing the consumer protection agency. you can contact me at my residence no. 454-2355 for any further clarifications. martha vincent to resolve the problem, i expect that you either return my money or replace this microwave with another one. i have enclosed copies of all the documents regarding the purchase i have made which includes the receipt, warranty cards, payment proof, etc. with this letter. sincerely, on 2nd january, last week i purchased a microwave manufactured from your company, serial no. 4537 from the city mall at middletown. though i have been buying kitchen appliances manufactured by your company for quite a long time, this time i am disappointed because the microwave has started having problems from the beginning itself. though i had called the toll free number mentioned in the warranty card as well as the store from where i brought this product, i did not get much help from both the places. enclosure(s): copy of purchase receipt, warranty card and payment proof. dear mr. rogers, mr. gwen rogers ceo country kitchen appliances 123 court street avondale, pa 78248 . answer the questions on the letter in a written form. 1) when and where did martha buy the microwave? 2) why did she choose a microwave manufactured by country kitchen appliances? 3) what is the problem with it? 4) what is martha suggesting to resolve the problem? 5) how long is she ready to wait before informing the consumer protection agency? 6) are there any enclosures to the letter?