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3.07 Look again at the key phrases and complete the mini-dialogues. Thenlisten and check. Practise the mini-dialogues for situations 1-4 with a partner, 1 Customer This book was a birthday present isit OK if it for something else?Assistant That should be OK. Have you gotthe ??Customer Yes, here you are, 2 Customer This DVD is!Assistant I'm sorry about that. What'swith it?Customer The disc has a scratch.Assistant I seeCustomer Can I get a?Assistant I'm afraid we can't _- refunds onDVDs.1 magazine / pages are torn2 record / no sound3 DVD / picture is fuzzy4 CD/track missing
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