Replace the underlined phrases in the letter with phrases from the box to make it more formal. i was also very disappointed…/i am writing to complain about…/i expect to receive a full refund / dear…/yours sincerely / i would also like…/ in fact, …/in addition to this…/ i look forward to receiving a satisfactory reply / according to your website/ hello mr. smith, this is a short letter to tell you that i think the accommodation that your company provides is not very good. your website says that the apartment are all modern and in good condition. but, the apartment i stayed in was built in 1970s, and needed work doing to it. the floors in the kitchen and bathroom were broken and dirty. and the washing machine was not working. i was also not happy to find that the apartment was a long way from the beach, and not ‘within 10 minutes’ walk’ as specified in the brochure. i had to move to another apartment, which took me time and cost me money. i paid over 300 euros as a deposit on your flat and now i hope you will send me all the money back. and i want you to change the information on your website and in your brochures. i hope you will write me soon. best wishes, miguel rodriges