The purpose of thesis development of recommendations on management of telephone conversations in the service of the booking form. the tasks thesis: study the ethics of business communication in the service of the reservation, get acquainted with the procedure and the rules of negotiating with customers, compare all the booking form, to make additions to existing recommendations on the management of telephone conversations in the service of the booking form. the volume of thesis- 47 pages. the text consists of three chapters of six paragraphs, the introduction, enter into and applications. references includes 41 sources.
12 1/4 - (8+4 3/8) *(3 2/9 - 2 5/11)=
49/4 - (8+35/8)*(29/9 - 27/11)=
49/4 - 99/8 * 76/99= 49/4 - 19/2= 11/4 = 2 3/4